SHIPPING METHOD

HOW CAN ENJOY FREE SHIPPING POLICY?

Free shipping on orders over $79 . Both shipping costs and shipping method should be subject to what is stated on Payment Page, and this may vary for different delivery destinations

HOW SOON WILL I RECEIVE MY PACKAGE AFTER MY ORDER PLACED?

There are two key factors that will decide when you will receive your package.

1. Item Processing Time: The processing time is the time it takes for the seller to prepare the item(s) for shipment. There are different processing times for different items depending on product category and volume. Usually it is around 5 to 7 working days to process.

 

 

 

 

2. Shipping Method: Delivery time varies with shipping method. Time in transit varies depending on where you're located and where your package is coming from. You can also check the follow form for more detail about the delivery time:

Due to the influence of COVID-19 epidemic now, your order may be delayed for several days before delivery, please wait in patience.

Shipping Method Delivery Time Area
Super Savings 10-25 days North America (USA )
10-25 days Oceanica (Australia)
10-25 days Europe (France Germany Belgium Luxembourg Netherlands)
10-25 days Europe (Sweden Portugal Italy)
10-25 days Europe (England)
10-25 days Europe (Finland Iceland Switzerland The Czech Republic Greece Austria)
10-25 days Europe (Norway Denmark Sweden Ireland Luxembourg Switzerland The Czech Republic Slovakia Poland Slovenia Romania Hungary Latvia Lithuania Estonia)
10-25 days North America (Canada Mexico)
10-25 days South America (Columbia Chile Peru Argentina Venezuela Ecuador)
10-25 days Asia (Korea Japan Philippines Vietnam Thailand Singapore Malaysia India Pakistan Kazakhstan Iran Israel Saudi Arabia Cyprus Palestine)
10-25 days Europe (Croatia Georgia Spain Russia)
10-25 days Africa (Morocco South Africa Niger Ghana Cote d'Ivoire Togo Sultan Guinea)
10-25 days Oceanica (New Zealand)

3.Affected by Covid-19, there will be some delay on the delivery.

Delivery Time=Processing Time+Shipping Time

Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment.

Shipping fees are calculated based on total purchase price, we offer free Postal Shipping for orders over US $79.

For example, if you order a product, The items will be shipped within 3-10 business days after you place the order and then 15-30 business days of shipping time. 

(*There is different processing time for different item. You can check the processing time from product page. Once your order is placed, you can check order shipping info from the online order status page. We will also inform you through your registered email.)

Why didn't I get an email about my order being shipped?

Normally, an email with tracking number will be sent to your account email address after the order is shipped out in 24 hours.

If you did not receive the email:

1. Please visit "My orders" to check the order status, it could be still in processing.

2. Please check if you loged in the correct account, the email is sent to the registered email address.

3. Please check your junk emails and if your email address shielded our email.

How can I track my order?

Generally, we will email you tracking info after order being shipped out. Also you can track it via " My orders ".

Or you can use the order tracking number to check here: https://www.17track.net/en

Why was my order divided into two or more packages?

Hi, we will do partial shipping for your order in the following conditions:

1) Items are from different warehouses.

2) Different preparing time for items.

3) Weight limit of custom or courier, to avoid extra fee.

Note: partial shipping will not charge you extra fee.

Order Status

Once your order has been filled, you will receive a Shipping Notification email. This email will include your tracking number and a link to check order status. You can also go to your account page to check the order status.
NOTE: if you fail to see delivery info when you click on your order-tracking link, don't worry! Occasionally, there may be a 24-hour delay in viewing tracking progress from the point of our transmission to the shipper's first scan at one of their destination points.

Order Address Error

Please contact customer service immediately to change your address before shipment. Once the items are shipped, the address cannot be changed.

Additional Information

  • We process orders Monday-Friday (excluding holidays).
  • All delivery times are estimates and  is not responsible for delays due to unpredictable factors (weather, delivery carrier factors, customer information error, holiday-related delays) or any other unforeseen factors.
  • If you have any questions or need help with your account, please Contact Us to assist you.
  • All Duties And Taxes Already Included - No Hidden Fees

 

Please contact our Customer Service to get the return address and don't return the item to the address listed on our webiste .

Email:service@dressfay.com

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